Investigating and Resolving Complaints,
Protecting the Rights of Consumers
The Long-Term Care Ombudsman Program exists to serve the interests of long term care consumers throughout the state. Each year the program assists thousands of consumers by providing advocacy services to protect their civil rights, health, safety, and welfare.
Our specially trained staff investigates and resolves complaints regarding quality of care and quality of life issues. We use a variety of approaches in resolving problems, including educating facility or agency staff regarding consumer rights and working with state regulatory agencies, adult protective services, and legal services agencies.
We Work on Behalf of Consumers with Their Consent
The Ombudsman Program can assist consumers in resolving problems when we have their consent or the consent of their legal representative. In providing advocacy services, we work to support the wishes of the consumer. Confidentiality is maintained, and we will not release any information without the consent of the consumer.
We Can Help with Questions about Long-Term Care
Our staff is very knowledgeable about long term care services in Maine. We can answer questions about services, including where to find services, how services are paid for, what to do if services are denied, terminated or reduced, and how to proceed when problems arise. Our office is a resource when a question about any issue relating to long term care arises.
"All long-term care consumers have the right to be treated with dignity and respect."