What Facility Staff Say about Volunteer Ombudsmen Assigned to Their Facilities:

"He has been very supportive to all residents and looks out for their best interests."

"Our Volunteer Ombudsman is very much a team player and is always open to questions and concerns that the facility may have."

"She spends the time needed to listen and help resolve resident's individual concerns."

"The Volunteer Ombudsman makes me really enjoy and appreciate the program."

"Our volunteer listens to the residents and has a good relationship with them so that they trust him and go to him with any concerns they have."

"The Volunteer Ombudsman here is very kind and knowledgable."

"The Volunteer Ombudsman who visits here is very much a resident advocate and listens to concerns and follows through."

"They are another resource that gives the residents a voice and autonomy."

"The Volunteer here is courteous, always has a smile, and is wonderful to have around."

"We are so grateful to have a Volunteer Ombudsman assigned to our facility. It's an extra pair of eyes and ears to help us provide quality care."

"Our volunteer interacts well with, not only residents, but staff too. We appreciate her input."

"We all feel that having a Volunteer assigned to our facility helps us make this a great home for residents."

"I have always appreciated the Volunteer Ombudsman program. They are great advocates."

"There are times when residents are afraid to make any complaints. The Volunteer Ombudsman here provides them with a source to discuss and resolve their issues."