Staff Training and Resources
The Ombudsman Program offers free in-service training for staff employed in nursing homes and assisted housing programs including residential care and assisted living. These trainings are offered to help staff better support the residents they care for by
understanding residents' rights and how to protect residents from abuse, neglect and exploitation. We are also available to speak with residents about their rights. These trainings run approximately 45 to 60 minutes and cover:
- Residents' Rights for Staff
- Residents' Rights for Residents (designed for residents)
- Recognizing and Preventing Abuse, Neglect and Exploitation of Residents
- Mandatory Reporting
Video Lending Library
The Ombudsman Program has a collection of videos relating to long-term care that may be borrowed by nursing homes, residential care and assisted living.
Consumer Guides for Residents' Rights
The Ombudsman Program offers consumer guides for residents' rights in nursing homes and assisted housing programs. These guides are written especially for residents and their family members and are available upon request.
There is a charge to nursing homes and assisted housing for these guides. Please call us for details on how to order guides or click here to print a guide.
To schedule a free in-service for your staff, or to request a training video or consumer guide, call us at (800) 499-0229 or (207) 621-1079.