What Does a Volunteer Ombudsman Do?

Volunteers hail from all walks of life: physicians, teachers, clergy, homemakers, nurses to name a few. The common thread, and by far the most important trait, is that they all want to improve the quality of life for seniors and individuals with disabilities receiving long-term care services.

Volunteer Activities:

  • Make regular visits to residents in long-term care facilities
  • Listen to resident’s concerns and assist with complaint resolution as requested
  • Educate residents and staff about resident rights 
  • Provide in-service training to facility staff on a variety of topics
  • Provide Telephone Outreach to individuals on a waiting list for home care services
  • Bilingual volunteers from Maine’s growing ethnic and minority communities accompany Ombudsman staff on home visits to non-English speaking consumers

Careful screening, including application, interview, reference and criminal background checks are required of all volunteers. Upon successful screening you will be matched with a seasoned volunteer or Ombudsman staff to make a visit to better understand the role of the Volunteer Ombudsman.

LTCOP provides extensive training and orientation and ongoing supervision and feedback. LTCOP will provide you with the information, tools and skills you will need to be an effective advocate. LTCOP recruits for volunteers statewide. Some specific areas of the state that volunteers are needed are: Auburn, Augusta, Bath, Bridgton, Brunswick, Caribou, Dexter, Dover-Foxcroft, Eastport, Farmington, Fort Kent, Houlton, Jonesport, Kennebunk, Lewiston, Lincoln, Machias, Madison, Millinocket, Norway, Presque Isle, Rockland, Rumford, Sanford, Skowhegan, South Paris, Van Buren and Waterville. If you live in or around these areas and are interested in visiting residents in nursing homes, residential care and/or assisted living facilities, please complete the online application or call the LTCOP office at 1-800-499-0229 to request an application packet.


"All long-term care consumers have the right to be treated with dignity and respect."