The Role of a Volunteer Ombudsman

“Ombudsman” is a Swedish word that means citizen representative. The Long-Term Care Ombudsman Program has a strong corps of an average of 60 volunteers statewide. Our well-trained volunteers enable the Ombudsman Program to visit residents in 355 long-term care facilities at least quarterly. Volunteers represent the Long-Term Care Ombudsman Program when they make friendly visits to residents in long-term care facilities.. They are the eyes and ears of the program and the heart of its mission to advocate for residents and their families.

Volunteer ombudsmen have the authority, by law, to enter a facility any time of the day or night, 365 days a year. This is the key to the effectiveness of the ombudsman in his or role as an investigator and advocate for long-term care residents.


"All long-term care consumers have the right to be treated with dignity and respect."