Volunteer Ombudsman Representatives
are the Heart of the Ombudsman Program

The Role of a Volunteer Ombudsman Representative

Volunteer Ombudsman Representatives are advocates who provide a voice for the concerns of long-term care residents who are living in a nursing home, residential care or assisted living.

Some volunteer activities include:

  • Visit residents in long-term care settings (nursing home, residential care, assisted living).
  • Educate residents and staff about resident rights.
  • Engage in conversation with residents to learn about problems or concerns.
  • Seek resident permission to address problems or concerns regarding quality of life.
  • Additional opportunity to become an in-service trainer to provide education on resident rights and mandatory reporting to staff in nursing homes, residential care and assisted living.

Advocacy Mission of the Volunteer Ombudsman Representative

Volunteer Ombudsman Representatives ensure that:

  • All long-term care residents have the highest quality of life.
  • Each resident is able to fully exercise his or her rights as a resident of a long-term care home.
  • Staff fully respects the choices, values and dignity of each individual.

Meet one of our Dedicated Volunteer Ombudsman Representatives

Betsy DiCapua

Betsy DiCapua - Ombudsman Volunteer

Betsy DiCapua is an active retiree with a true commitment to making a difference! As a volunteer, Betsy helps to advocate for Mainers in long-term care facilities.

She was seeking a meaningful way to give back, and this work allows her to utilize her skills and big heart to help her fellow Mainers. Betsy's dedication to the program's mission is inspiring. She's a beacon of joy, bringing smiles to residents' faces through her engaging conversations.