The Maine State Ombudsman and staff of the Ombudsman Program are actively engaged in representing the interests of long-term care consumers before the Maine State Legislature. Whenever possible,
we share data and information with legislators, the executive branch and state government officials concerning the first-hand experiences of consumers and their family members with the long-term
care service delivery system. The information provided to these groups does not identify the long-term care consumers; it is a compilation of the types of concerns reported to or observed by the Ombudsman Program.
We work to educate legislators and policy makers regarding the needs and problems of long-term care consumers.
Our experience in resolving consumer complaints is the foundation for our testimony on long-term care legislation. We strive to provide a strong voice on behalf of consumers.