Ombudsman Program Brochures, Consumer Guides and Other Information

Long-Term Care Professionals

Mandatory Reporting:A Guide to Reporting Elder and Dependent Adult Abuse Brochure - describes the mandatory reporting laws and is designed for staff in nursing homes, residential care and assisted living.
When a Resident Wants Information about Returning to the Community (Section Q Brochure) - describes Section Q of the MDS process and is designed for nursing home staff.
MDS Section Q Referral Form - form used by nursing homes to make a referral to the Ombudsman Program as the Local Contact Agency.
Referrals to the Maine Long-Term Care Ombudsman Program - A Guide for Hospital Care Managers Brochure - describes appropriate referrals to the Ombudsman Program for patients in the hospital who face barriers in accessing long-term care services.
Guide for Hospital Patients - describes what a patient can expect when working with a Patient Advocate.

Consumer Guides for Residents' Rights

The Ombudsman Program offers consumer guides for residents' rights in nursing homes and assisted housing programs. These guides are written especially for residents and their family members and are available upon request. There is a charge to nursing homes and assisted housing for these guides. Please call us for details on how to order guides or click here to print a guide.

To schedule a free in-service for your staff, or to request a training video or consumer guide, call us at (800) 499-0229 or (207) 621-1079.